FAQ?

Orders

1. Can I cancel my order?

We can certainly cancel your order if it is not yet in the shipping process. 

If your order is already in the shipment process, we are sadly unable to cancel it. Please contact us at travellingedge@gmail.com, if you require any assistance.

2. Can I change my order?

If you would like to remove items from your order and it has not been dispatched yet, please contact us right away. If your message reaches us in time, we can remove the items before it ships.

Unfortunately, we cannot substitute or change items once it has not been dispatched.

3. What if I receive a damaged, faulty, or incorrect item?

First of all, our apologies!

We will use this experience to improve our services in the future.

Please contact us – travellingedge@gmail.com,  as soon as possible with:

• Your order number
• A list of any damaged, faulty, or missing items
• Photos of the affected items. Please also include photos of the parcel if it was damaged during delivery.
• Your preference of a replacement (subject to availability), refund, or store credit.

A member of our team will be in touch as soon as possible to help you! 

4. I’m missing a part of my order, what do I do?

Our apologies that your order arrived incomplete!

 Please contact us – travellingedge@gmail.com,  right away with:

• Your order number
• A list of missing items
• Photos of the parcel if it was damaged.
• Your preference of a reshipment (subject to availability), refund, or store credit for the missing items.

Thank you, we look forward to resolving this for you!

Delivery

1. How much does shipping cost?

We offer FREE shipping within the USA.

At the moment, we do not ship outside of the USA.

 2. Where do you ship to?

USA: Currently we only ship to the United States in forty-eight contiguous states and Washington, DC. However, we cannot ship to P.O. boxes or military bases, or diplomatic locations.

3. When can I expect my package to be delivered?

Shipment processing time
All orders are processed within 3 business days.

Shipping rates and the delivery estimated
Shipping charges for your order will be calculated and displayed at checkout.

 Shipping method                       Estimated delivery time             Shipment cost    
 Standard Shipping                      3-8 business days                          Free

4. Why have I only received half of my order?

It is likely that your order was split into two parcels due to weight restrictions 

Please contact us – travellingedge@gmail.com, if you like us to check for you!

Refunds and Returns

What is your return policy?

Please read our Return Policy ==> Here

Any questions, please contact us – travellingedge@gmail.com,  to see how our team can resolve this for you :)